Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains our policies regarding subscription cancellations and refunds for services provided by The Locksmith AI, LLC ("we," "our," or "us") through our website thelocksmith.ai.

By purchasing a subscription to our Service, you acknowledge that you have read, understood, and agree to be bound by this policy.

2. Nature of Our Service

Our Service provides digital content, including AI-generated sports betting predictions, analysis, and related information. This content is:

• Delivered instantly upon subscription activation
• Consumable immediately - predictions and picks are time-sensitive and viewable right away
• Non-returnable - once viewed, the content cannot be "unseen" or returned
• For entertainment purposes only - not a guarantee of success

3. No Refunds Policy

ALL SALES ARE FINAL.

Due to the digital nature of our Service and the immediate delivery of content, we do not offer refunds, credits, or exchanges for any subscription purchases, including:

• Monthly subscriptions
• Annual subscriptions
• Any promotional or discounted subscriptions
• Partial subscription periods

This no-refund policy applies regardless of:

• Whether you used the Service
• The outcome of any predictions or picks
• Dissatisfaction with the Service
• Change of mind after purchase
• Failure to cancel before a renewal date

4. No Performance Guarantees

We do not offer any money-back guarantees, performance guarantees, or win-rate guarantees. Sports betting involves inherent risk and uncertainty. Our predictions are based on statistical analysis and AI algorithms, but no prediction service can guarantee winning results.

You acknowledge that past performance is not indicative of future results, and you assume all risk associated with any decisions you make based on our content.

5. Cancellation Policy

5.1 Your Right to Cancel

You may cancel your subscription at any time. There are no cancellation fees or penalties.

5.2 When Cancellation Takes Effect

When you cancel your subscription:

• Your subscription will remain active until the end of your current billing period
• You will retain full access to all features and content until your subscription expires
• Your subscription will not renew and you will not be charged again
• No partial refunds will be issued for the remaining time in your billing period

5.3 How to Cancel

You can cancel your subscription through any of the following methods:

• Account Settings: Log in to your account and navigate to subscription settings
• Email: Send a cancellation request to support@thelocksmith.ai
• Contact Form: Submit a cancellation request through our website

We will process your cancellation request within 24-48 hours and send you a confirmation email.

6. Automatic Renewal

All subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription rate at renewal.

It is your responsibility to cancel before the renewal date if you do not wish to continue your subscription. We are not obligated to provide refunds for charges resulting from failure to cancel.

We will send a reminder email before your subscription renews. However, non-receipt of this email does not entitle you to a refund.

7. Limited Exceptions

In rare circumstances, we may, at our sole discretion, consider exceptions to this policy for:

• Duplicate charges: If you were accidentally charged multiple times for the same subscription period
• Technical errors: If a verified technical issue on our end prevented you from accessing the Service for an extended period
• Unauthorized charges: If your payment method was used without your authorization (subject to verification)

Any exception is granted at our sole discretion and does not create a precedent or obligation for future requests.

8. Chargebacks and Disputes

If you dispute a charge with your bank or credit card company (a "chargeback") instead of contacting us first, we reserve the right to:

• Immediately suspend or terminate your account
• Contest the chargeback with evidence of your subscription and usage
• Prohibit you from creating future accounts

We encourage you to contact us at support@thelocksmith.ai before initiating a chargeback so we can attempt to resolve any issues directly.

9. Free Trials

If we offer a free trial period, you will not be charged during the trial. However, if you do not cancel before the trial period ends, your subscription will automatically convert to a paid subscription and your payment method will be charged. No refunds will be issued for charges after a trial converts to a paid subscription.

10. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective when posted to our website. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this policy or need assistance with your subscription, please contact us:

Email: support@thelocksmith.ai

12. Acknowledgment

BY PURCHASING A SUBSCRIPTION, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS REFUND & CANCELLATION POLICY, INCLUDING THE NO-REFUND TERMS.